Support

Each drop is a fixed run. Once it sells out it does not come back — the next run is a new colourway or a new object entirely. Every drop item ships with a numbered certificate.

Yes. The email list opens 24 hours before the public ticker for every drop. One email per drop, nothing else, and you can leave any time.

Open-run objects — apparel, cables, shades — are restocked each season. Drop objects are not. Watch the archive for the occasional return of a colourway under a new number.

Worldwide, in 2–5 days, from Berlin, Seoul or Los Angeles depending on where you are. Duties and taxes are included in the price you see — nothing to pay on arrival.

Free over $150. Under that it is a flat $12, or $30 for express (next working day in the EU, US and Korea).

Every order gets a tracking link the moment it leaves the warehouse. Sign in to your account to see it, or use the link in the dispatch email.

Open it in your account: every order shows its status and, from the moment it leaves the warehouse, a live tracking link. Ordered as a guest? The dispatch email carries the same link.

Until the order leaves the warehouse, yes — open the order in your account and edit the address, or write to hello@signal.audio with the order number. Once it has shipped, the carrier link lets you redirect it to a pickup point.

Any time before dispatch, from the order page in your account. The refund lands within five working days. After dispatch, refuse the parcel or start a return once it arrives; a cancelled drop item is re-numbered and released to the waiting list.

No. Guest checkout works and the tracking link comes by email. An account keeps orders, saved objects, certificates and repair history in one place, which makes a warranty claim a two-minute job.

30 days on anything unworn, unopened or un-loved. Start the return from your account and we send a label. Refunds land within five working days of the object arriving back.

Yes, within the same 30 days, with the certificate. Returned drop items are re-numbered and offered to the waiting list, so please only order what you mean to keep.

Size charts are on every apparel page and are measured flat. If a size is wrong, exchange it within 30 days; we hold the replacement size while yours ships back.

Yes. Pads, cable and battery are user-replaceable with the driver included in the box. Guides live in the app and on the product page. Parts are stocked for ten years.

Two years on every object: drivers, electronics, hinges, seams and finishes failing under normal use. Cables are lifetime — we replace them, no questions. Wear, dents and stage abuse are on you.

Photograph it before you unpack further and write to hello@signal.audio within 48 hours. We replace or repair, whichever is faster, and we collect the damaged one.

Every wear part. For SG-01 and Pulse Buds: pads, tips, cables, batteries, hinges and screws. For Loop Watch: straps, crowns, sapphire glass and batteries. For Sphere Speaker: the shell, feet and battery. Apparel gets laces, cords, reflective tape and a seam kit. Each part ships with the tool it needs.

Ten years from the last unit of a run, drop objects included. A numbered object is still repairable long after the run is gone.

Under warranty, nothing — shipping included. Outside it, parts are sold at cost: pads from $18, a battery $29, a hinge set $12. Cables are free for life. Fitted by us in Berlin, add $20 and a week.

No. Fit a Signal part with the included tool and the two years stand. A third-party part does not void it either; we simply only guarantee ours.